HELP & SUPPORT
Privacy Policy
Brighten Star is committed to respecting the privacy rights of website visitors. The following privacy policy describes how we collect, protect and use information we receive from website visitors.
1. Personal Information Brighten Star Collects
2. The legal basis on which BRIGHTEN STAR collects, uses and shares personal information
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way
We collect personally identifiable information (including name, email, phone number for communications); payment details (only PayPal information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you register as a site member, purchase products or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we need your information and how do we use it?
We use a number of legal bases to collect, use and share your information, including:
To provide you with our services, we use your information to process your order, resolve a dispute or provide customer service.
When you have given us your explicit consent, which you can revoke at any time.
To meet a legal obligation, a legal ruling or in connection with a request for justice as for example the fact of keeping information concerning your purchases within the framework of the fiscal legislation.
To serve our legitimate interests, in the event that these legitimate interests are not invalidated by your rights or interests, such as :
1) Provide and improve our services.
We use your information to provide the services you have requested and in our legitimate interest to improve those services.
Compliance with legislation. We may collect, use, retain and share your information if we believe in good faith that it is necessary and reasonable for:
1) Respond to a legal process or state request.
2) Enforce our agreements, conditions or regulations.
3) Prevent, investigate or manage any fraud or other illegal activity, or any technical or security problem.
4) Protect the rights, property and safety of our customers or others.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, PayPal, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
What are cookies?
Cookies are a small text files that are stored in your web browser that allows Brighten Star or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on Brighten Star website.
Cookies might be used for the following purposes:
- To enable certain functions
- To provide analytics
- To store your preferences
- To enable ad delivery and behavioral advertising
Brighten Star uses both session cookies and persistent cookies.
A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.
A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.
How do third parties use cookies on the Brighten Star Website ?
Third party companies like ( Google Analytics companies Facebook Pixel), and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Brighten Star Website and other websites that you've visited.
What are your cookies options ?
If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.
Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can I find more information about cookies ?
You can learn more about cookies by visiting the following third party websites :
- Browser Guide
- aboutcookies.org
- Network Advertising Initiative
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Rights of our buyers regarding the use of their personal information and contact details
If you are a resident of certain territories, and in particular the European Union, you have certain rights relating to your personal information. Some of these rights apply generally, and others only in limited cases. These rights are described below:
You may have the right to access and receive a copy of the personal information we hold about you by contacting us. You will find our contact details below.
You may also have the right to change, restrict our use of, or delete your personal information. Except in exceptional circumstances (for example, if we need to retain our shop data for legal reasons), we will generally delete your personal information upon request.
We retain your information only as long as necessary to provide our services to you and for the purposes set out in our Privacy Policy. We may also have to retain this information to comply with legislative and legal obligations, resolve disputes and enforce our commitments. We generally keep them for a period of 2 years.
1) that we process some of your information within the framework of our legitimate interests
2) Upon receipt of marketing messages from us after explicitly consenting to receive them. In these specific cases, we will delete your personal information unless we have legitimate reasons to continue using it, or in cases where it is necessary for legal reasons.
If you reside in the European Union and wish to express concern about our use of your information (and without prejudice to any other rights you may have), you may do so with your local data protection authorities.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
How can site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please contact or mail us
See contact
In the framework of the European Data Protection Act, BRIGHTEN STAR, we, are the data controller with respect to your personal information. For any question or concern, you can contact us on our email: agbanito@brightenstarshopingsite.com or agbanito@gmail.com
You can also send us a mail to the address :
BRIGHTEN STAR / BP 50235 / 76054 Le Havre CEDEX / FRANCE.
Payment and Shipping Information:
Do we accept Cheque?
Cheque is unaccepted, we accept all other payment methods on our site. We Provide all payment method checkout through PayPal, you can choose any of the following cards in a Checkout page and you will be asked to sign in with Paypal or to select your card type and fill in your credit card information to fulfill the transaction. Your Payment information is via Secure Socket Layer (SSL) Secure technology.
How long does shipping usually take?
Your order will be processed within 24 hours. we will send you a tracking number, once we dispatched your package.
normally delivery time is 7-15 working days
In some cases delivery may take longer than stated due to security and customs clearance.
What shipping method do we use?
We use all kind of shipping Method like DHL, TNT, UPS, La Poste, etc to all countries, All countries are advised to provide us billing address for save delivery, otherwise we are not responsible for any lose items.
NOTE: Some of country are to pay the extra fee according to the package Order weight
Return/Refund policy
Do you accept return/refund product?
We accept return/refund if only the product you purchase not as one we send to you,
return accepted within 7-14 days
Return package should be well arranged, Please make sure the return item stay's in its original state,we only accept non damaged items.
Brighten Star Customer service ,we will always try our best to meet up the demands of all the customers. Whenever you are unhappy with it,just please kindly contact us,we are willing to help you solve it as soon as possible.
Here are the situations that you may meet：
Item not received it's Custom Office
1.Parcel seized by customs:
It is buyer’s duty for customs clearance in your Country. So, you should contact the customs office to take your parcel once the package is there. Please feel free to contact us If you need any documents to clear in customs services (such as invoice) .
2.Status of shipment stagnated for a long time:
If status of the parcel stagnated for a long time, we advise you to contact your local shipping agent to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
Item not as described/Item sent to wrong address
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 3 days if you are not satisfied with the item.
Unsuccessful delivery
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
2. If the parcel is lost by the shipping company, we can resend the parcel to you or offer you a refund.
Return/refund for no reasons
If you want to return an item without any quality problem for exchange it is within 7 days once it is received, please email us with your order number entitled:
agbanito@gmail.com. we will offer you the return address. But you are to pay the shipping fee.
Brighten Star will offer you the return address. But you are to pay the return shipping fee and 5% restocking fee will be reducted from your account.
Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.
Kindly remind
1.If you want to return us any package it's within 7-14 days, Please keep the item in its original State, items have been used or washed is not allowed to return any more.
2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee and the 15% restocking and transaction fee,which will be deducted from your payment.
3. Please write down your order number and other important information we give at the form on a sale card then send them back together.
If you have any problem in understanding our return/refund policy, you can contact us by address email at agbanito@gmail.com
Order Canceling:
We can cancel the order for you if you contact us on time after your purchase.
1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee. 2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee. 3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension. 4 If choosing Paypal to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund.
Note: If requesting for exchange, return or cancel order, you shall firstly contact us by service email: agbanito@gmail.com We will not provide any exchange, return or service on returned Product without our permission, and all loss will be afforded by customers.
For more info we are there to help you out.